Assessment Ashmessment

Five phone messages later...

The councelor at Day Top Village, Ms. R---- said that Karl was never on a list for a Substance Abuse Assessment appointment. Karl had to call their program director to schedule an new appointment. The re-scheduling process went something like this.

"Hold and I'll transfer you to my supervisor."
The phone rang 8 times and then she yelled
"Hey R--! Pick up your line!"
He picked up the phone confimed my request and said that I have to call his secretary to book the appointment. He transferred me to Ms. V------- but the phone cut off. So I called him back and asked him to just give me her extension. He tansferred me again and yelled.
"V-------, pick up your phone!"

Yesterday at around 6:10 pm I was confirmed for Substance Abuse Assessment for this evening. Was this the test? Did I pass? This was like toboggoning around a blind hill without the team.

My plan "B" was to just show up and yell "I demand to be assessed, now!" (ala Dustin Hoffman in "The Graduate"). Not a great plan, but it was the only thing I could think of at the time. I don't think they can completely blame the MTA strike for this. Their Assessement Program needs a good phone tree with late 70's rock and some judicious auditing.